Frequently Asked Questions
Everything you need to know about shopping with Lolo.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders are processed within 24 hours, and you will receive a tracking number via email once your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Lolo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my order?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your Lolo account and visit the 'Order History' section to see real-time updates.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.
Are your products covered by a warranty?
Quality is our priority. All Lolo products come with a 1-year limited warranty against manufacturing defects to ensure you are completely satisfied with your purchase.