Returns & Exchanges

At Lolo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking number to monitor your refund status as it is processed.